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Gailyn Johnson, Chief Operating Officer

Gailyn Johnson

Chief Operating Officer
gailyn.johnson@usbank.com
612.303.4694

 

 

 

 

 

“Good service isn’t about just applying the latest technology. It is about understanding how our clients and their advisors want to do business, and then delivering a seamless experience.”

Over her 20+ year career, Gailyn Johnson has helped pioneer many of the wealth management tools and processes that are taken for granted today, from Internet banking to delivering the first combined, multi-product statement. While she applies her expertise and analytical skills to a broad range of management systems and operational initiatives, she never loses sight of her objective: to create and deliver an exceptional client experience.

“Good service isn’t about just applying the latest technology. It is about understanding how our clients and their advisors want to do business, and then delivering a seamless experience. My role in U.S. Bank Wealth Management is to remove the roadblocks and connect the dots between our clients, advisors, internal operations and technology resources.”

Before joining U.S. Bank, Gailyn held senior leadership positions in another large financial services organization, where she was responsible for implementing creative solutions to solve complex challenges. She brings deep expertise to her current role in re-engineering processes, leading operations and creating new ways to help clients efficiently engage with their advisors and U.S. Bank Wealth Management.

Gailyn says all of her mentors were client-focused — something that has influenced how she thinks about her own work today and how she mentors others. “Every decision I make goes through the filter of how it will benefit our clients.”

Philosophy
Gailyn appreciates how the client experience evolves as wealth transitions to successive generations. “Today’s client wants a substantially different experience from the previous generation. It’s not that they want self-service, but they may not have time to sit down for frequent face-to-face meetings. They want timely, personalized advice delivered through channels that are convenient for them, and a ‘living’ plan that can flex along with their life changes.”

Education
Gailyn earned her bachelor’s degree from California State University, Fresno. She began her career as a Certified Public Accountant.

 


 

U.S. Bank Private Wealth Management Magazine

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